When the Weigher isn't working as it should

It shows an outage you didn't notice#

Short outages are easy to miss: two failed checks a minute apart are enough. If they're too short to matter to you, raise An outage after (Advanced). On a café's or hotel's Wi-Fi, an outage is shown until you've signed in to its page.

It blames the wrong side#

Whose side is found by asking your router. A router that doesn't answer pings looks like this PC's or the router's side, even when it's the provider's. A modem behind the router isn't seen.

Speeds are below your plan#

• Over Wi-Fi, the signal and link speed limit it. Each sample shows them: try a cable to the router.
• Other traffic on your network, a download or a stream, slows a sample.
• A plan over 200 Mbps is under-measured at 10 MB: raise Download per sample (Advanced) to 50 MB or more.

If it's still low over a cable, at quiet times, see Check your provider gives the speed you pay for.

Samples are skipped#

The sample says why:

• Metered connection: Windows says this connection is metered, so the Weigher sends nothing. On a home connection you don't pay for by the gigabyte, turn Set as metered connection off in Windows' Settings > Network & internet, under the connection's properties.
• Battery saver: turn off Skip samples on battery saver, or plug in.
• No internet: the line was down.

It uses too much data#

A sample is 15 MB with the defaults, about 3.6 GB a month. Sample less often (A speed sample every, Advanced), or with less (Download per sample and Upload per sample). Settings says how much at your settings.

It says "not watched"#

The PC was asleep or off, or the Weigher was off duty. That time is neither up nor down.

Its page won't open#

Its page is http://weigher.localhost:20606/. Open on its card in Castellan starts it if it's down, and Castellan checks every two minutes that it answers, and opens it again if it has stopped.

Still stuck?#

Write to us at support@castellan-software.com with the Weigher's version (on its card in Castellan), and what its page says.