When the Chamberlain isn't working as it should

A document isn't found#

• It's still pending. At most 1,000 documents are read a round, newest first. The last round says how many wait.
• It isn't in a document folder. Add its folder under Document folders.
• It's a kind it doesn't read: .doc, .xls, .ppt, .odt. Save it as .docx, .xlsx or .pptx.
• It's bigger than 50 MB. Raise Largest document read (Advanced).
• It's a OneDrive file that's only online. In Explorer, right-click it, and choose Always keep on this device.
• Your words aren't in it. Search is by words: try others it would use.

A PDF says "no text layer: it may be a scan"#

A scanned PDF is a picture of a page, with no text in it. The Clerk reads scans. A PDF that says it's encrypted isn't read either.

A mail account won't sign in#

• Use an app password, not your own. See Add a mail account.
• Check the server, port and user name. The port is usually 993.
• Make a new app password if you changed your own password: some providers then cancel app passwords. Replace it on the page.

A mail account shows "offline"#

The server couldn't be reached: the PC was offline, say. The mail fetched before stays, and the next round fetches what's new.

A message isn't found#

• It's older than days back for its account.
• Its folder isn't in the account's folders. Add it.
• The first sync isn't done: 500 messages a round, oldest first.
• It's in an attachment. Attachments are named, not read.

Ask has no answer#

The line under the passages says why:

• "busy": the local AI was busy. Ask again in a moment.
• The local AI isn't set up: see Set up the local AI.
• No passages were found: try other words.

An answer is the AI's, from the passages shown: check it against them.

Its page won't open#

Its page is http://chamberlain.localhost:20303/. Open on its card in Castellan starts it if it's down, and Castellan checks every two minutes that it answers, and opens it again if it has stopped.

Still stuck?#

Write to us at support@castellan-software.com with the Chamberlain's version (on its card in Castellan), and what the last round says. Don't send us your mail or documents.